Lead times, shipping & returns

LEAD TIMES

Lead times depend on production capacity and order quantity.  Many items are made to order and for small orders we calculate:

Turquoise tiles - 3-5 days

Aged silver tiles - 3-5 days

Matt blue tiles - 3-5 days

Colour & white - 14 days

We endeavour to send before these timescales when possible.

SHIPPING

Our ceramic tiles are packaged with great care and tracking is provided.

IF IT ARRIVES BROKEN, WE REPLACE FOR FREE! (photo required within 2 days after delivery).

Most items are sent by courier (MRW / Fedex)

[MRW delivery times - working days]

1-2 - Spain

4-7 - Other destinations

Smaller orders are shipped using Correos (spanish postal service).
[Correos delivery times - working days]
1-3 - Spain: 
2-4 - Europe
7-14 - Other destinations 
Rarely packages sent to countries outside the E.U can be occasionally delayed further by random customs controls, sorry this is out of our control. 

RETURNS POLICY

Differences in size, colours and crackle are desired characteristics of handmade ceramics.

If you are unhappy with your purchase, you can return the items to us within 28 days of receipt of your goods for a full refund of product (not shipping). 
Items bought online are returned at your own expense, unless damaged, and should be unused, returned in their original packaging and in a fully resalable condition.

Made-to-order items are not returnable and non-refundable, unless they are found to be faulty.

 

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